Ravicall: intelligent telephony & conversation analytics
Ravicall answers inbound calls, makes sales and follow-up calls, and analyses your team’s conversations with customers.
It all starts with a conversation.
Inbound assistance, outbound calling and analysis of sales representatives’ conversations, for better records and clearer follow-up. The scope of integrations is defined after reviewing your infrastructure.
The conversation ends. The follow-up shouldn’t.
Unanswered calls, repeated questions and information that goes unrecorded after a conversation.
Discuss this service ↗Businesses with frequent calls and clearly defined sales or support processes.
The approach and scope are designed around your brand’s situation.
From a conversation
to a clear deliverable.
Conversation design, knowledge integration, summaries and contact records, handoff to a human colleague, and conversation reporting within the agreed project scope.
Call coverage, response quality, completeness of recorded information and handover time.
How this service is delivered
- 01
Discovery & definition
Defined call scenarios, service information, escalation paths, access levels and communications infrastructure.
- 02
Design & execution
We agree on the proposal, deliverables and timeline, then move into delivery with a designated point of contact.
- 03
Delivery & evaluation
We review the deliverables against the agreed scope and decide on the next steps together.
Important questions.
Clear answers.
How are the timeline and cost determined?
Once we understand your needs, the level of detail, the number of deliverables and the required timeline, we prepare a tailored proposal.
Can we book just this service?
Yes. We can scope a standalone project around this need or bring complementary expertise together in a coordinated programme.
Let’s talk about this project’s goal.
Tell us about your goals and where you are today. Let’s discuss the next step.